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Frequently Asked Questions

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Q. How can I get the best results from a search?
A. Our Search engine works by checking your search term against all the product titles and product codes currently on the website. It then shows products on the page that may match your query. You can search in broad terms such as Soap dishes, or be more precise such as Mother of pearl soap dish or polished enamel snack dish. A generic term such as Soap may return far too many results for you to sift through, however if you put in Soap, then you'll get a much more refined result to look at. You'll get most precise results by searching for a stock code.
Q. What if only part of my order has arrived?
A. If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and therefore may arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you please contact customerservices@thelondonhomewarecompany.com.
Q. Your Basket
A. The number of items in your basket can always be seen at the top of the screen. To see what you have in your basket you need to click the "Your basket" link. When you click on your basket it shows you the quantity, title and subtotal of any product(s) you've put into your basket.
Q. Payment Options
A. We offer various ways for you to pay for your order, including Visa and MasterCard.
Q. How do I use Promotional Codes?
A. Promotion codes may be shown on emails or brochures we send you from time to time. By quoting the code when you place an order you may be eligible for a discount or gift. Enter your code in the box on the basket page where it says “Code" in red, then click on "Apply". The relevant amount will now be deducted from your total or offer products added as relevant.

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