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Returns and Refunds

If you have purchased an item within the last 14 days and are not happy with it, please email customerservices@thelondonhomewarecompany.com to receive details of how to make a return. You will need to return the item, unused, in its original packaging and in a resalable condition, to the returns address shown below enclosing your order confirmation and quoting the returns number you have been given.

The London Homeware Company
Building 2
10 Stonefield Way
Ruislip
HA4 0JS 

Once the item has been received and checked, your refund will be processed within 48 hours of receipt. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.

Upon receipt of the goods we will credit the purchaser with the purchase price less any handling charge which may have been incurred. We will not be responsible for any refund of postage or carriage. We recommend that an insured service is used to ensure safe arrival of the return.

Refunds are processed by the original payment method, if the card has expired, we will offer an alternative method.